Returns Policy



If for any reason you are not completely satisfied with your products, send an email to or call us at 828-634-7127.


In rare cases, if you receive a defective product, please follow the below-mentioned steps:

  • All shipments must be thoroughly inspected for any sign of damage before signing the carrier's freight bill.
  • The driver is required to wait during your inspection.
  • For all shipments, the packaging should be saved in good order in case a return needs to be made.
  • The freight company prior to issuing a return must inspect damaged freight.
  • If there is damage, please send us an email immediately at before accepting delivery.
  • Save all packaging and do not destroy boxes etc. in case of return.
  • You have 48 hours to file a damage claim.
  • Claims filed after 48 hours of receipt may not be honored.
  • Visible Damage
    • If there is Visible Damage or you feel there may be Concealed Damage to the packaging, carefully unpack and inspect the contents of the shipment prior to signing the freight bill.
    • The driver must wait. If the contents are damaged, you should reject the shipment.
    • If the contents are not damaged you should accept the shipment, but you should still make a note on the freight bill that the packaging was damaged.
  • Concealed Damage
    • If damage is Concealed and you did not make a note on the Freight Bill, you have 48 hrs. to report that damage to
    • Damaged items will be replaced or repaired at no cost to the Buyer.
  • All items damaged in transit can be exchanged or refunded the full amount of the merchandise as long as you contact us within 48 hours of receipt of delivery.
  • Damaged products must have the original box, packaging materials, manuals and accessories.
  • Once a damage procedure is initiated, the shipping company will return to the delivery location to inspect and pick up the damaged product.
  • Please make sure the product is available and ready for the pick-up attempt in order to avoid delays.
  • If you do not make the product available for pick up, you will be responsible to ship the product back yourself.
  • If you return a damaged, defective or incorrect item (including personalized items not made correctly) you will receive a credit or an exchange.

Cancellations & Refunds:

  • All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  
  • If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.
  • Refunds will only be issued to the original credit card that you use when placing your order.
  • 90- Day Return Policy
    • We accept returns for items within the first 90 days of receiving your merchandise. You may return it for a prompt merchandise exchange, credit, or refund within 90 days of receiving your order.
  • 30-Day Return Period
    • If you would like a full refund of the item price and no restocking fee, the item must be returned within thirty days from the date the merchandise was received. Please contact us for instructions.
  • After 30 days
    • If you decide to return your purchase after 30 days, you are responsible for all shipping and handling costs and a 20% restocking fee. 
  • All merchandise must be returned in new condition (unused and in original factory packaging), with all original boxes (including all packaging materials), documentation, instructions, and accessories.
  • All returns are subject to our inspection and approval. Items that are returned damaged or without proper packaging materials are subject up to a 25% restock fee. It is important to save all packaging and not destroy boxes in case of a return.
  • For all returns and cancellations that "shipped free" a shipping charge equal to the cost of the original shipment will be withheld from the refund. 
  • Personalized items, custom items and shipping and handling charges are non-refundable.
  • Return shipping charges on LTL items are the sole responsibility of the purchaser.
  • If you would like to arrange an exchange for a different EllieFlair item, please contact us.