Returns Policy

Returns/Exchanges

Returns/Exchanges:

If for any reason you are not completely satisfied with your products, send an email to support@ellieflair.com or call us at 828-634-7127.

Damages:

In rare cases, if you receive a defective product, please follow the below-mentioned steps:

All shipments must be thoroughly inspected for any sign of damage before signing the carrier's freight bill.
The driver is required to wait during your inspection.
For all shipments, the packaging should be saved in good order in case a return needs to be made.
The freight company prior to issuing a return must inspect damaged freight.
If there is damage, please send us an email immediately at support@ellieflair.com before accepting delivery.
Save all packaging and do not destroy boxes etc. in case of return.
You have 48 hours to file a damage claim.
Claims filed after 48 hours of receipt may not be honored.
Visible Damage

If there is Visible Damage or you feel there may be Concealed Damage to the packaging, carefully unpack and inspect the contents of the shipment prior to signing the freight bill.
The driver must wait. If the contents are damaged, you should reject the shipment.
If the contents are not damaged you should accept the shipment, but you should still make a note on the freight bill that the packaging was damaged.

If damage is Concealed and you did not make a note on the Freight Bill, you have 48 hrs. to report that damage to ElliFlair.com
Damaged items will be replaced or repaired at no cost to the Buyer.

All items damaged in transit can be exchanged or refunded the full amount of the merchandise as long as you contact us within 48 hours of receipt of delivery.
Damaged products must have the original box, packaging materials, manuals and accessories.
Once a damage procedure is initiated, the shipping company will return to the delivery location to inspect and pick up the damaged product.
Please make sure the product is available and ready for the pick-up attempt in order to avoid delays.
If you do not make the product available for pick up, you will be responsible to ship the product back yourself.
If you return a damaged, defective or incorrect item (including personalized items not made correctly) you will receive a credit or an exchange.

Cancellations & Refunds:

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.
If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.
Refunds will only be issued to the original credit card that you use when placing your order.
90- Day Return Policy

We accept returns for items within the first 90 days of receiving your merchandise. You may return it for a prompt merchandise exchange, credit, or refund within 90 days of receiving your order.

If you would like a full refund of the item price and no restocking fee, the item must be returned within thirty days from the date the merchandise was received. Please contact us for instructions.

If you decide to return your purchase after 30 days, you are responsible for all shipping and handling costs and a 20% restocking fee.

All merchandise must be returned in new condition (unused and in original factory packaging), with all original boxes (including all packaging materials), documentation, instructions, and accessories.
All returns are subject to our inspection and approval. Items that are returned damaged or without proper packaging materials are subject up to a 25% restock fee. It is important to save all packaging and not destroy boxes in case of a return.
For all returns and cancellations that "shipped free" a shipping charge equal to the cost of the original shipment will be withheld from the refund.
Personalized items, custom items and shipping and handling charges are non-refundable.
Return shipping charges on LTL items are the sole responsibility of the purchaser.
If you would like to arrange an exchange for a different EllieFlair item, please contact us.

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